I looked around wondering if they were only treating us so well. No, they treated everyone well in Mexico. Thank You Sun Country". At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. Once we got our bag dropped off and our tickets, the rest was easy.
The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved. Pros: "The flight didn't last long" Cons: "There was a lot of turbulence so the flight was a bit bumpy.
Pros: "The crew was amazing and we arrived early! It was the perfect flight! Pros: "Nothing at all" Cons: "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight.
Instead we ended running around the airport for no reason. Cons: "We were packed in during coronavirus. I am never flying American again. Profits over health". Cons: "Made it a smaller flight.
It was a lot of people on the plane! We could not practice social distancing". Pros: "Ease of boarding. Pros: "Boarding was efficient and on time. Twenty minutes later I was putting on a jacket.
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again. Pros: "Crew was professional and accommodating, everything went smooth and quickly".
Pros: "The was plenty of leg room. Pros: "The entertainment options" Cons: "The crew barrels down the isle with the cart on am already cramped plane. LAX construction consistently causes ridiculous waits on the tarmac after landing. The deplaning process was super slow.
Pros: "I got to converse with the pilots before getting on board, and they were super awesome guys. Flight attendants were attentive and checked in frequently enough. Cons: "Changed my flight time bc of Max 8 which ruined my meeting schedule.
Then the outlets in my row were not working so I could not do work or watch entertainment. Cons: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding". Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane. Pros: "The food was pretty good Good choice of movies The staff were very good" Cons: "My wife and grandson got bumped from first class to business.
This was my grandsons first transatlantic in first class so I was livid. I booked the ticket with the most miles and had their seat assignment since March and was checked in with a boarding pass at first point of departure. Seeing your grandsons enjoy their or not is priceless". Cons: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight less than an hour earlier.
They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though.
I'll get over the jacket eventually and probably fly with American again. But I will always resent them. Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go.
I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely.
We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis.
Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Pros: "Short flight" Cons: "The gate attendant did not wish me a good flight by name even though she wishes other passengers a good flight by name. I was disappointed with being singled out like that.
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5? The gentleman working the register was very pleasant and was a welcome personality so early in the day.
As a service member, I would like to thank him for his service. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support!
Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! Cons: "This was an MD80 that had absolutely been ridden to death.
I thought that AA was modernizing their fleet? This was a 30 year old plane. Cons: "Made me check my carry-on because they claimed the bones were full and they weren't.
Not even close. Pros: "Crew was friendly and provided good service. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat.
These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Cons: "I find this fairly serious! All people were boarded on the plane In a timely manor.
We were then informed that one flight attendant had not made to the flight and we were to wait until the flight attendant arrived. We waited over 20 minutes for the employee to arrive to work rather late. This put out over people for one irresponsible employee.
In my business that employee would of been fired unless there was a very serious reason. Doesn't make sense! Cons: "I was stranded on the runway for nearly 2 hours no air it was awful!!!! Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard. Pros: "Nonstop flight" Cons: "Bag of pretzels to eat. Just so cheap". Pros: "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs.
We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants. Pros: "Staff was excellent" Cons: "Had to change flight again because I would not have made my connection.
Also paying for wifi that barley worked! Cons: "The flight attendant continued to serve alcohol to passengers employees of TomKats catering - they screamed it throughout the flight that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable.
Cons: "Took off 30 mins late because of work form not being signed off??? Cons: "Flight was delayed for over 6 hours. Had to find an alternative way to get home". Pros: "The crew was great. Was kind of disappointed. Pros: "The airline tried to keep us as comfortable as possible in the airport. The crew was fantastic.
Cons: "The flight was delayed due to a mechanical issue so we missed our connection. Still in the states a day later trying to get to Paris. Cons: "There is not enough room in economy seats for a comfortable ride. I think there should be more free snack options on flights.
Cons: "Out plane showed up late due to weather - understandable. We didn't have anyone to pilot the plane for over 5 hours - unacceptable. Very poor job by United. Pros: "Everything but the temperature" Cons: "Too cold on plane. It's better than too hot, but it seemed like it was all or nothing. Pros: "There were too many people.
It seems United is trying to put more seats to make more money. Giving more uncomfortable to passengers. On my first flight in this roundtrip they let me have my carry-on without any problems.
If they are going to have policies, they should be standards and they should stick to one thing instead of doing different things in different flights. Cons: "The flight was delayed for a half hour. No one announced anything about the delay until we were almost leaving.
It would have been nice to at least share what was happening and when we could expect to leave. Delays are always frustrating but especially so late at night and when no information is given. Pros: "The whole flight was fine. It was on time and there were no problems.
In particular, the head rests are not high enough for me to use and are not adjustable. Pros: "Not much. It would have been a nice customer service gesture to allow people to move forward. And, hey, maybe next time people would have bought those seats if they could have experienced them. Guess I should have felt lucky to remain on the plane and not get punched in the face Pros: "Plane travel is not my favorite, but I was impressed at how smoothly everything went.
Had some decent coffee and a delicious caramel-filled cookie during flight that made me very happy. Loved having a female pilot and power receptacles in each row, too. Or, I wish that I had known in advance, since my tablet is Wi-Fi only.
Minor thing. Pros: "Crew very good" Cons: "Seats not very comfortable". Pros: "flight was delaye and I almost missed my flight from Dulles to munich". Pros: "The service was amazing.
I would suggest a 2 hour layover. Pros: "Friendly staff, bags were received quickly at baggage claim. Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly!
Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should.
It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag. Pros: "The stroopwafel" Cons: "Everything else. You charge less like Walmart and that's because everything is barely subpar.
Stuck on the tarmac, again, for 2 hours with my 7 month old baby, barely tolerable employees, ripped my stroller bag and didn't want to pay for it I'm done with United! If you wanna be the best and not a bottom feeder try taking a look at southwest". Pros: "The plane did not crash. That was the part I liked. I got a cheap ticket and packed a tiny backpack. Was reminded of my lowly state by being made to wait till the last second to board.
Last row of plane. Leave it to United to figure out a way to create a class of customer so low that you envy all the other cattle. Pros: "I survived. It was entirely frightening. We sat on the runway for a long time after that while the crew did not have clear answers for what was happening or why. Several things happened while we were on that plane that were unnerving for the passengers. So much so that at least one passenger threw up.
Very scary. We did end up taking that plane on to our destination two hours later, but it was the worst flight experience of my life. Pros: "Plane wasn't full and the staff allowed me to change to a larger more comfortable seat. Pros: "Friendly crew, easy, quick boarding. I had gate checked my bag. Upon arrival, it wasn't brought up with the others. A ground crewman said he would find it.
After a few minutes he returned with my bag, thanked him profusely, he saved the day for United" Cons: "I am tall and don't fit the curvature of the seatback plus the padding of the seat pan was too hard". Pros: "Prompt, organized boarding.
Professional, pleasant staff. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together. Pros: "Flight attendants were very nice. The plane was clean. Attendants NEED to be more aware of the size of carry-on items and the amount each person brings onto the plane.
People in the front 10 rows of the plane should not be putting their luggage in the back, taking up space so people in groups have space to put their luggage. Pros: "Nothing!!! I'm 6'3 so not small. It had a rear bathroom and I had people banging on me the whole flight!!!!!! She could have moved some people around!!!! The worst flight of my life!!!! It's about customer service. Pros: "Roomy seats. Good leg room. You can only watch movies if you have an app on your phone or tablet.
Pros: "Crew was really friendly, and the boarding was quick. Pros: "First of all, the crew was amazing. I had just been traveling for about 20 hours and I had a seat towards the back of the economy section. After traveling that long, I was getting antsy to be at my destination, and I asked the gate agent if she could bump me to a row towards the front of economy- thankfully the plane wasn't full, and she was able to!
It's the little things like that, that are what make me fly United. Also, the cabin crew on the flight was great! Of course, the economy section of the plane wasn't an ideal amount of space, but come on- it was an hour flight, and they did a good job of trying to spread people out so that the rows weren't packed. I believe they said the overnight flight got in a little late and they still had to clean the plane.
We boarded late, but still got to our destination early. Negative turned into a positive- you can't beat that! Pros: "I arrived safely. I am a man of average height and there was not enough legroom with my seat. Pros: "I liked that the flight wasn't longer.
They annoyed all the passengers around them, but the flight attendants never asked them to settle down. Then served them alcohol which made the situation worse. Pros: "The flight attendants were great, and the in cabin experience went smoothly. In addition, the gate was changed three times without overhead announcements from O'Hare. Pros: "It was my grandson's first plane ride.
They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice.
He learned so much by looking out the window and seeing the ground and the clouds. Pros: "Crew was attentive. My seat was taken by someone else but crew helped me find another seat. Which was fine by me. Pilot kept passengers in formed of weather conditions and bumpy ride.
Pros: "Overall everything was well conducted. They didn't tell us up front what they were dealing with and there was an odd sound and for a few moments the smell of jet fuel wafted in. It was frightening, especailly since the noise persisted and there was no further information offered. When we were set to get back on the runway we were told it was a cargo door that was the issue and that all was well.
I would have appreciatted being told what the nature of the problem was initially so that we could know if it was mechanical, engine related etd. Pros: "Easy flight , no fuss no muss. Great snacks. Pros: "Price and convenience. I paid for those seats and really was annoyed that they "upgraded" the kids family for free.
Especially considering how loud they were. Pros: "The flight was early and plane was very clean" Cons: "can't really say anything we got on the plane very fast and we got offbthe plan just as fast.
The plan was clean and everyone was so nice plus the cost of ticket was great for me since I'm low income that help a lot. All I can say is keep up the hard work. Pros: "The flight was on time. Crew was fine, but I had limited interaction with them. Pros: "Crew was great, quick clear and to the point. On the day of my travels I could not get logged into the app and every email I received sent me to the website.
I even made a new password and I could still not get into the app? It was frustrating and made me nervous. Good thing I saved my ticket to my Apple Wallet the night before as I was dealing with these issues.
Pros: "The crew was awesome" Cons: "I cut my finger on the tray table, the seats were uncomfortable and very narrow, and I had a obese woman next to me who smushed me against the wall. She clearly needed to purchase two seats to sit comfortably. The flight was delayed 5 hours without enough advance notice. Pros: "I guess I like the no-nonsense attitude of Frontier" Cons: "I didn't like that our flight was delayed by four hours and arrived at am.
Pros: "Moved along quickly boarding and unloading. Very efficient. I found it very odd to pay for the drinks and snacks. First time flying frontier and I was not impressed with the prices and how divided all the costs were, checked bags, carry-on, personal, etc. Pros: "They got us there and the flight crew was again pleasant.
The gate staff and the Customer "Disservice" staff that were condescending, rude, and knew nothing about why we were delayed. I have no idea what that is. We'll tell you when the new departure time is when we know it. The gate agent who stared at the passengers like each was a major inconvenience to her day while she chatted with the tall good looking passenger and was all smiles.
Loved getting home at 2am rather than 11 pm when we were supposed to arrive. Made that 2 hour drive home so much more fun! Thanks, Frontier!! Pros: "Frontier provides flights at a greatly discounted rate. The catch is that's all you get. Everything else cost extra. I'm good with that. From Point A to Point B as cheap as possible. That leaves more money for fun on the ground. Food service, i. Pros: "It didn't break down midair. City busses are more comfortable. I travel often and this was a very last minute trip so I booked it, I've never seen seats like that on a plane.
The tray table is super tiny, I'm a 5'9 woman and my knees were almost touching the seat in front of me while I was sitting. Both flights were delayed for maintence issues. Plane was extremely, old, worn and dirty. Thankfully it was only an hour and a half flight but I'm still sore it was so uncomfortable. I literally think inmates transferring prisons would receive more comfortable accommodations.
Pros: "Everything was on time a drama free! I paid extra for the "stretch" seating and to carry on my bag and it was worth the extra money. I was travelling with a friend whose flight out was earlier than mine so that meant we had to say goodbye at ticketing and I couldn't hang with him in the terminal. The Frontier ticketing area doesn't have a self check-in option".
Pros: "Crew was friendly" Cons: "Constant delays, poor communication about delays. Pros: "The extra fees for checking baggage was a surprise, but the air fares was cheaper than the other airlines. Pros: "I did very much enjoy the TS precheck feature-it saved me a lot of time going through security-not having to take off my shoes or not having my personal items gone through extensively and also put me in a good "zone" to board.
The crew was very friendly and had a good sense of humor with the routine announcements. Our "walrus" plane was clean. Everything served onboard, except water, brought a charge to the credit card-seems very, very cheap for an airline that used to have a wonderful reputation! Their parent company the way of the world, today is only concerned with the "bottom line" and "stick it" to the customers on service! How did I pull this off?
If your bag is too big, you WILL be charged a lot more - I did not select my seat, or the seats of the people that were traveling with me they ended up putting us all together, anyway If you look at any of the other reviews that complain about Frontier or Spirit, who pretty much has the same business model , you can tell these people hadn't prepared for the "ultra low fare" experience.
With a little homework and legwork! Pros: "Very nice, very clean plane with multiple bathrooms. Everything was exactly on time and boarding was a breeze. What more could you ask for? Especially on a budget. Pros: "I liked the flight crew and how quickly we were able to board the plane. This trip was ridiculous from the start as my flight was changed from non stop direct to overnight layover in which I had to purchase a Hotel room as well as all the extra fees taken after purchase.
Frontier is not "cheap" at all. And worst customer service I've ever dealt with. Cons: "Check in was under staffed and not wild about a fee for carry ons. This flight may include one or multiple stops. Our cheapest airline available from Minneapolis to Nashville is Frontier.
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